Legal

Terms of Service

Last updated: May 3, 2026

These Terms of Service (the "Terms") govern your access to and use of Remy, a personal CRM service operated by GIPO SOFTWARE SOLUTIONS INC. ("Remy", "we", "us", or "our"), a corporation incorporated in Canada. Please read them carefully.

Acceptance of Terms

By creating an account, accessing, or using Remy (the "Service"), you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you may not use the Service. You must be at least 16 years old to use the Service.

If you are using the Service on behalf of another person or entity, you represent that you have the authority to bind that person or entity to these Terms, and "you" refers to both you and that person or entity.

Description of the Service

Remy is a single-user personal CRM that helps you remember the people in your life. The Service allows you to:

  • Store and organize contacts with custom tags.
  • Write notes about each contact, including conversations, preferences, and meeting context.
  • Track one-hop "introduced by" relationships between contacts.
  • Synchronize contacts with Google Contacts, optionally in two directions.
  • Ask an AI Assistant questions about your contacts and notes.
  • Access your data programmatically through API keys.

The Service is intended for personal use. There are no team, organization, or shared workspace features — your data is yours alone and is not exposed to other Remy users.

We may modify, add, or remove features at any time. We will use reasonable efforts to provide notice of material changes, but we are not obligated to maintain any particular feature.

User Accounts

To use the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information when registering and keep that information up to date.
  • Maintain the confidentiality of your password and any API keys you generate.
  • Enable available security features (such as two-factor authentication) where appropriate.
  • Notify us promptly of any unauthorized access to or use of your account.
  • Accept responsibility for all activity that occurs under your account or any API keys you issue.

We are not liable for any loss or damage arising from your failure to safeguard your credentials.

Acceptable Use

You agree not to, and not to attempt to:

  • Use the Service in violation of any applicable law or regulation.
  • Use the Service to store or process information in a manner that infringes the rights of any third party, including privacy, publicity, intellectual property, or contractual rights.
  • Upload or transmit content that is unlawful, defamatory, harassing, abusive, or otherwise objectionable.
  • Send unsolicited bulk messages, spam, or other unauthorized communications using contact data stored in the Service.
  • Reverse engineer, decompile, or attempt to derive the source code of the Service, except to the extent permitted by law.
  • Interfere with, disrupt, or impose an unreasonable load on the Service or its infrastructure.
  • Probe, scan, or test the vulnerability of the Service, or attempt to bypass any security or rate-limiting mechanism, without our prior written consent.
  • Use automated means (including bots, scrapers, or unauthorized API clients) to access the Service in a way that is not consistent with the documented API or normal user behavior.
  • Resell, sublicense, or otherwise commercialize the Service without our prior written consent.

You are solely responsible for the contacts, notes, and other content you store in the Service ("Your Content") and for ensuring that you have the right to collect, store, and process such content under applicable privacy and data protection laws.

Subscription, Billing, and Payments

Some features of the Service are offered on a paid basis through subscription plans and prepaid AI credits.

  • Plans and pricing: current plan details, features, and prices are described on our website and may be updated from time to time. Changes to recurring fees will not apply to the then-current billing period and will be communicated in advance.
  • Billing cycle: subscription fees are billed in advance on a recurring basis (for example, monthly or annually) according to the plan you select. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
  • AI credits: the AI Assistant consumes prepaid credits. Credits are non-transferable and may expire as described on our website or at checkout.
  • Payment processor: payments are processed by Stripe. By providing payment information, you authorize us and Stripe to charge your selected payment method for all fees due.
  • Taxes: prices exclude applicable taxes unless otherwise stated. You are responsible for any taxes, duties, or similar charges that may apply.
  • Refund policy: you may request a refund of a paid subscription within 30 days of the initial purchase or renewal, no questions asked, by contacting us at the address below. Refunds for unused, prepaid AI credits are available within the same 30-day window. After 30 days, all fees are non-refundable except where required by applicable law.
  • Cancellation: you may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the then-current billing period; you will retain access to paid features until that time and will not be charged again unless you re-subscribe.
  • Failed payments: if a payment fails, we may suspend or downgrade your access to paid features until payment is resolved.

Intellectual Property

Our Rights

The Service, including its software, design, text, graphics, logos, and other content (excluding Your Content), is owned by GIPO SOFTWARE SOLUTIONS INC. or its licensors and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

You may not copy, modify, distribute, sell, or lease any part of the Service or attempt to extract the underlying source code unless expressly permitted in writing or by applicable law.

Your Content

You retain all rights in Your Content. You grant us a worldwide, royalty-free, non-exclusive license to host, store, transmit, display, and process Your Content solely as necessary to provide and improve the Service for you, including transmitting relevant excerpts of Your Content to our AI provider when you use the AI Assistant. This license terminates when you delete Your Content or close your account, except that we may retain residual copies in backups for a limited period as described in our Privacy Policy.

Feedback

If you submit suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, without obligation to you.

Termination

You may terminate your account at any time from your account settings. Upon termination, your right to use the Service will immediately cease, and we will delete Your Content in accordance with our Privacy Policy.

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe that you have breached these Terms, that your use of the Service poses a security risk or risk of harm to us or any third party, or that we are required to do so by law. We may also discontinue the Service in whole or in part at any time.

Sections that by their nature should survive termination — including those relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law — will remain in effect after termination.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, error-free, or free of viruses or other harmful components, that any defects will be corrected, or that the results obtained from the Service — including responses generated by the AI Assistant — will be accurate, complete, or reliable. AI-generated output is provided for informational purposes only and should not be relied upon as professional advice. You are responsible for verifying any information that is important to you.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GIPO SOFTWARE SOLUTIONS INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE — EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD 100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent that such exclusions or limitations are not permitted, our liability is limited to the smallest extent permitted by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless GIPO SOFTWARE SOLUTIONS INC. and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with:

  • Your access to or use of the Service.
  • Your Content, including any claim that Your Content infringes or violates the rights of any third party.
  • Your violation of these Terms or any applicable law.
  • Your violation of any rights of another party, including any third-party data subjects whose information you store in the Service.

Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of laws principles. You and GIPO SOFTWARE SOLUTIONS INC. agree to submit to the exclusive jurisdiction of the courts located in Ontario, Canada, for the resolution of any dispute arising out of or relating to these Terms or the Service, except where prohibited by applicable law.

Changes to Terms

We may update these Terms from time to time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as an in-product message or email). Changes will take effect on the date indicated at the top of the Terms. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and may close your account.

Contact Information

If you have questions about these Terms, please contact us at:

GIPO SOFTWARE SOLUTIONS INC. Email: legal@useremy.app

These Terms of Service are accessible via the footer of our website.